Refund policy

At Nayaab Arts, we take immense pride in the craftsmanship, authenticity, and quality of our handmade products. Each piece — from our camel skin lamps to traditional Multani art — is carefully created and securely packed to ensure it reaches you in perfect condition.

However, in the rare case that you receive a damaged or defective item, we are happy to assist under the following terms:

Return Eligibility

  • Returns are only accepted for items that are damaged or defective at the time of delivery.

  • A complete unboxing video is mandatory to process any claim. The video must clearly show the parcel being opened from start to finish.

  • Any issue must be reported within 48 hours of receiving the order.

How to Request a Return

  1. Record a clear and continuous unboxing video before opening the inner packaging.

  2. Contact us within 48 hours via:

Please include:

  • The unboxing video

  • Clear photos of the damaged/defective item (if applicable)

  • Your order details (full name, order number, and order date)

Our team will carefully review your request and respond within 2–3 business days.

Refunds or Replacements

Once your claim is approved, you may choose either:

  • Replacement (subject to availability), or

  • Refund

Approved refunds will be processed via bank transfer within 5–7 business days.

Please note: Shipping charges are non-refundable unless the issue occurred due to our error.

No Returns or Refunds

We do not offer returns or refunds for:

  • Custom-made or personalized items

  • Products damaged due to mishandling after delivery

  • Claims submitted without a valid unboxing video

For any questions or assistance, feel free to contact us via Instagram DM or email. We are always happy to help and ensure your experience with Nayaab Arts remains smooth and satisfying.